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About INFORMS

Who Benefits from INFORMS?

  • All County Employees
  • Board of County Commissioners (BCC)
  • Budget Personnel
  • County Mayor
  • Executive Management, Department Directors, Assistant Directors, Division Chiefs, Managers and Supervisors
  • Finance Personnel
  • Human Resources Personnel
  • Information Technology Personnel
  • Residents
  • Supply Chain/Procurement Personnel
  • Vendors

Accountability: To whom and for what are we accountable? How do we experience accountability?

  • We are accountable to our residents, elected officials, colleagues, other government entities, visitors, and business partners
  • We provide high quality, efficient, excellent public service every day to our stakeholders
  • We monitor our performance and improve ourselves through customer feedback and internal department and external surveys, 311, elections, citizen advisory groups, business process reviews, rating agencies, and audits

Incentives: How do we motivate people to achieve the results that we seek?

  • We set expectations for the departments and employees which are objective, specific, and achievable
  • We enhance our two-way feedback, both internal and external
  • We provide clear job descriptions
  • We invest in our employees
  • We act on lessons learned and track them
  • We incentivize our employees by showing them respect and appreciation

Culture: What are the unwritten rules that drive behavior in our organization? 

  • We empower and engage employees in decision making
  • We embrace the opportunity to change and improve
  • We foster teamwork and collaboration
  • We reward innovative and diverse ideas while encouraging continuous improvement
  • We measure and improve our customer service focus
  • We model leadership through trust and accountability
  • We embrace trials and experimentation within agreed upon boundaries

Purpose: What difference do we want to make for the people who live and work in Miami-Dade County? What constitutes success and how will we know?

  • We ask citizens what they need and want from their government - we aim to deliver a higher quality of life now and into the future
  • We provide services they want, need, and even those that they don’t know they need
  • We provide the needed services that the private sector does not want to
  • Our success is measured via results-oriented feedback loop

Control: Who makes what decisions? How are authority, responsibility, and accountability aligned?

  • We focus on outcomes for customers
  • We control through delegation based on established procedures and policies that empower employee compliance
  • We achieve accountability through education, feedback and skin-in-the-game
  • We do random sampling to follow-up
  • We make decisions at the appropriate level of authority to achieve the desired outcome

Countywide Approach

What?

  • Countywide integrated PeopleSoft Financial, Human Resources and Payroll systems
  • Countywide budgeting and analytics
  • Hyperion budget planning
  • Implemented over four years

Why?

  • Improved service by replacing multiple disparate systems with fully integrated systems
  • Empowerment of Miami-Dade County staff and citizens with enhanced self-service
  • Best in class operations through modernization, improved efficiency and workflow while enabling access
  • Flexibility to adapt to change and meet state and regulatory requirements

How?

  • RFP - Competitive solicitation to obtain financing and fixed price implementation
  • Dedicated project team to work with consultants (departmental and central County staff)
  • Deploy industry leading practices
  • Use of third-party assurance to aid in implementation governance
  • Establishment of Executive Steering Committee, Operating Working Committee and Center of Excellence (COE)