About INFORMS
Who Benefits from INFORMS?
- All County Employees
- Board of County Commissioners (BCC)
- Budget Personnel
- County Mayor
- Executive Management, Department Directors, Assistant Directors, Division Chiefs, Managers and Supervisors
- Finance Personnel
- Human Resources Personnel
- Information Technology Personnel
- Residents
- Supply Chain/Procurement Personnel
- Vendors
Accountability: To whom and for what are we accountable? How do we experience accountability?
- We are accountable to our residents, elected officials, colleagues, other government entities, visitors, and business partners
- We provide high quality, efficient, excellent public service every day to our stakeholders
- We monitor our performance and improve ourselves through customer feedback and internal department and external surveys, 311, elections, citizen advisory groups, business process reviews, rating agencies, and audits
Incentives: How do we motivate people to achieve the results that we seek?
- We set expectations for the departments and employees which are objective, specific, and achievable
- We enhance our two-way feedback, both internal and external
- We provide clear job descriptions
- We invest in our employees
- We act on lessons learned and track them
- We incentivize our employees by showing them respect and appreciation
Culture: What are the unwritten rules that drive behavior in our organization?
- We empower and engage employees in decision making
- We embrace the opportunity to change and improve
- We foster teamwork and collaboration
- We reward innovative and diverse ideas while encouraging continuous improvement
- We measure and improve our customer service focus
- We model leadership through trust and accountability
- We embrace trials and experimentation within agreed upon boundaries
Purpose: What difference do we want to make for the people who live and work in Miami-Dade County? What constitutes success and how will we know?
- We ask citizens what they need and want from their government - we aim to deliver a higher quality of life now and into the future
- We provide services they want, need, and even those that they don’t know they need
- We provide the needed services that the private sector does not want to
- Our success is measured via results-oriented feedback loop
Control: Who makes what decisions? How are authority, responsibility, and accountability aligned?
- We focus on outcomes for customers
- We control through delegation based on established procedures and policies that empower employee compliance
- We achieve accountability through education, feedback and skin-in-the-game
- We do random sampling to follow-up
- We make decisions at the appropriate level of authority to achieve the desired outcome
Countywide Approach
What?
- Countywide integrated PeopleSoft Financial, Human Resources and Payroll systems
- Countywide budgeting and analytics
- Hyperion budget planning
- Implemented over four years
Why?
- Improved service by replacing multiple disparate systems with fully integrated systems
- Empowerment of Miami-Dade County staff and citizens with enhanced self-service
- Best in class operations through modernization, improved efficiency and workflow while enabling access
- Flexibility to adapt to change and meet state and regulatory requirements
How?
- RFP - Competitive solicitation to obtain financing and fixed price implementation
- Dedicated project team to work with consultants (departmental and central County staff)
- Deploy industry leading practices
- Use of third-party assurance to aid in implementation governance
- Establishment of Executive Steering Committee, Operating Working Committee and Center of Excellence (COE)