Technology, service and innovation

The Parks, Recreation and Open Spaces (PROS) Department has named Rohan Shanbhag, a Business Management Systems Analyst in the Strategic Technology division, Employee of the Quarter for the third quarter in recognition of his exceptional performance, commitment to professional growth and consistently outstanding service to the Department.

Rohan has successfully completed two of Microsoft’s most challenging Power Platform certifications, demonstrating a significant personal investment in developing the advanced technical skills needed to support the Department’s digital transformation. The knowledge he has acquired directly strengthens our capacity to design and implement low-code, no-code and pro-code Power Platform solutions that streamline business processes, reduce manual workloads, improve data accuracy and deliver meaningful operational efficiencies across the Department.

Beyond his technical accomplishments, he consistently distinguishes himself through his professionalism, attention to detail, accountability and strong customer focus. He approaches every assignment with a genuine commitment to excellence and takes pride in producing high-quality, reliable work. He proactively follows up with stakeholders, monitors the status of assigned activities, communicates effectively and ensures that responsibilities continue moving forward. He also willingly assists with administrative and operational duties whenever needed, demonstrating that he is fully invested in the overall success of the team.

Rohan is an exceptional team member who readily shares his knowledge and never hesitates to assist colleagues who need guidance or support. He continuously seeks opportunities to learn new techniques, enhance application functionality, improve the end-user experience and expand the value our technology solutions provide. His collaborative attitude and willingness to support others have earned him the respect and recognition of his peers.

Most importantly, he consistently delivers an outstanding level of customer service. The end users and stakeholders who interact with him regularly express a high degree of satisfaction with his responsiveness, patience, professionalism and ability to understand and address their needs. Several customers have personally contacted me to commend his performance and ensure that his contributions receive the recognition they deserve.

Rohan exemplifies the qualities we celebrate in an Employee of the Quarter: initiative, technical excellence, teamwork, integrity, continuous improvement and a sincere commitment to public service. His contributions are strengthening the Strategic Technology division and enabling our department to deliver more efficient, innovative and customer-centered services.

Congratulations, Rohan!