Miami-Dade’s Employee Assistance Program (EAP) is a confidential service which focuses on assisting those who are struggling with personal problems that may be affecting their ability to function at home, work or in the community. EAP counselors focus on supporting employees with internal and external referrals and resources to assist with setting the foundation for restoration or enhancement of emotional and mental wellness.
The program is available to all County employees and their eligible family members and dependents.
Some of the needs and concerns employees have brought to the EAP are:
Family/Marital Problems
Anxiety/Emotional Problems
Stress Management needs
Substance Abuse/Alcohol Abuse
Financial Problems
Coping with Loss, Death and Grief
Anger Management
Community Resources such as Childcare
Employees can refer themselves to the program for consultation by calling to schedule an appointment with a counselor. Emergency walk-ins are also accepted.
Your supervisor can make a mandatory referral in cases of identified substance abuse. If family troubles are identified as adversely affecting an employee's performance, supervisors can recommend consultation and assist employees in making an appointment with EAP.
An initial consultation is typically scheduled that day or the next business day. After the initial consultation, the employee and their EAP counselor will identify the best avenue to support the employee in their goals or provide referrals to other services such as legal aid, therapy, a health care facility or rehabilitation center.
Job security or promotional opportunities will not be affected or jeopardized by requesting assistance or involvement in EAP.
The internal EAP session is free. Referrals can be given to a provider covered by your health plan.
You may be required to pay co-payments for the services provided based on coverage levels, as you would for a doctor’s visit.
The EAP is designed to be a confidential resource and support for employees. All confidential information is kept in accordance with state and federal regulations.
Employees that come to the EAP on a voluntary basis will have information released only to individuals authorized by the employee. Only the EAP staff who work with the employee will have access to the confidential information needed to assist them.
Phone Number(s)
Employee Assistance Program 305-375-3293 305-375-3293
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