Homeless Helpline

Helpline

305-375-CARE (2273)
1-877-994-HELP (4357)

Homeless individuals or those at risk to be homeless should first contact the Homeless Helpline so they can speak with an Outreach Specialist. Outreach Specialists maintain inventory to bed spaces available at many homeless shelters.

Do not provide direct numbers to homeless shelters as the person needs to be referred by a Homeless Helpline Outreach Specialist.

Menu Options on the Homeless Helpline (open Monday - Friday from 8 am - 5 pm):

Option 1: For those at risk of becoming homeless.

Option 2: For those fleeing or attempting to flee from domestic violence or human trafficking

Option 3: For veterans at risk of or experiencing homelessness

Option 4: For those experiencing homelessness in the City of Miami Beach

Option 5: For those experiencing homelessness in any other area of Miami-Dade County (this option is transferred to 311 on certain occasions)

Designated access points can also assist individuals experiencing homelessness. For a list of access points, indoor meals, shower programs, and other assistance, individual can visit www.homelesstrust.org

Procedures When Calls Transferred to 311

Follow these directions when Option 5 of the Homeless Helpline is transferred to 311:

Open a Homeless Referral – MD SR.
- Complete all the flex questions to better assist the customer
- An address is not required to open the SR but you can include an intersection or general area that the person is staying near.
Advised customer that an Outreach Specialist will contact them within 2 days.
Do not open additional SRs for the same person. Advise them to be patient as Outreach staff contacts each person individually.
Review Unsheltered Homelessness tab on www.homelesstrust.org to provide locations of showers or food assistance.

Menu Options on the Homeless Helpline (Helpline is open Monday-Friday, 8 am - 5 pm):

Option 1: For those at risk of becoming homeless.

Option 2: For those fleeing or attempting to flee from domestic violence or human trafficking

Option 3: For Veterans at risk of or experiencing homelessness

Option 4: For those experiencing homelessness in the City of Miami Beach

Option 5: For those experiencing homelessness in any other area of Miami-Dade County

Designated access points can also assist individuals experiencing homelessness. For a list of access points, indoor meals, shower programs, and other assistance, individual can visit www.homelesstrust.org

Rapid Re-Housing and Homeless Prevention

Operated by Catholic Charities of the Archdiocese of Miami. Provides assistance and appropriate referrals to individuals and families in the Miami-Dade county area to prevent homelessness.

Services offered include:

Rent/mortgage assistance
Food vouchers
Utility assistance
Case management including assessment and referrals

Eligibility Requirements:

Resident of Miami-Dade County
Homeless or at risk of homelessness
Must have a notice of eviction or late payment for rent/mortgage, and/or utility.
Provide proof of hardship

3620 NW 1 Ave
Miami, FL 33127
305-573-3333
newlife@ccadm.org

Rapid Re-Housing Information and Eligibility

Extreme Heat

ALERT: July 2023 - Extreme heat conditions continue in Miami Dade County

Please be advised that the following is available:

Miami-Dade County Homeless Trust may open emergency shelters for the homeless population. If someone requires assistance with homeless sheltering, they can contact the Miami-Dade County Homeless Helpline at 1 (877) 994-HELP (4357) or (305) 375-CARE (2273).
All Miami-Dade Public Library System facilities have been identified as cooling sites, within their regular hours of operation. A list of after-hours sites has been provided.
- Library Near You
- List of Libraries that Serve as Cooling Sites
Select Miami-Dade Parks, Recreation and Open Spaces will serve as cooling sites with adjusted hours of operation. A list of after-hours sites has been provided.
- Park Directory
- List of Parks that Serve as Cooling Sites

For more details and lists mentioned above and programs, click Homeless Trust - Miami Dade County

Cold Weather

The Miami-Dade County Homeless Trust (HT) will activate their Cold Weather Emergency Plan when the National Weather Service has forecast temperatures at or below 50 degrees Fahrenheit in all of Miami-Dade County. As a result, HT will open shelters for the homeless population. The Miami-Dade County Office of Emergency Management and HT will monitor weather forecasts and provide additional notifications as conditions warrant. Individuals seeking a shelter during cold weather must call the Homeless Helpline.

Outreach Efforts

Camillus House

Camillus offers a full continuum of services that includes food, shelter, housing, rehabilitative treatment, and health care.

Camillus House Concerns
336 NW 5^th Street
Miami, Florida 33128

Office Hours are:

Monday & Tuesday 8:15 am-4:30 pm
Wednesday 11:45 am - 8 pm
Thursday & Friday 8:15 am - 4:30 pm

Camillus House Overnight Shelter
1603 NW 7th Avenue
Miami, Florida 33136

Camillus House Administrative Offices
1603 NW 7th Avenue
Miami, Florida 33136

Hours of operation: Monday-Friday, from 9 am - 5 pm

To contact Camillus House, call Homeless Trust's Homeless Helpline: 1-877-994-HELP (4357)

Camillus House has the following programs:

Compassionate Hospitality – A variety of services to bring dignity and basic assistance to individual on the streets and those on the fringe of homeless

Continuum of Housing – Emergency, transitional and permanent housing programs providing shelter for over 700 poor and homeless individuals

Comprehensive Healing – Extensive treatment for two of the major causes of chronic homelessness; substance abuse and mental health issues

Career Help – JOB Employment Program (industry-specific on-the-job training).

Miami Rescue Mission

City of Miami

Homeless Services

Feed the Homeless Program, a street feeding project that takes place in two designated places where various organizations participate in feeding the homeless.

Toilets and trash receptacles are provides as well as emergency services.

In order to participate, registration is required with the Homeless Assistance Office: 305-576-9900 or 786-991-6829

Referrals

Request for service from a homeless person or family are handled within 24 hours. Wait time for shelter space can be from 1 day to three weeks depending on availability.

Homeless individuals should call the Homeless Helpline to be referred to the appropriate agency for help: 1-877-994-4357 (HELP)

City of Miami Office of Homeless Assistance
1490 NW 3rd Ave, Suite 105
Main Office:  305-576-9900

Afterhours (5 pm - 7 am):  1-866-733-3763

Affordable Housing properties

Unsheltered Homelessness

For additional information, click here.

After calling the Helpline at 1-877-994-4357, services can be accessed at:

Camillus House Day Center 1603 NW 7th Ave, Miami, FL 33136
Miami Beach Walk-In Center, 771 17th Street (Miami Beach residents only)
Visit Miami-Dade Public Library for information on hours and locations; call 786-988-6816 or email socialservicesmail@mdpls.org

Additional Resources:

Food Assistance

Hot meals are provided to homeless and at-risk households throughout Miami-Dade County thanks in large part to community-based organizations and faith-based groups. Longtime hot meal sites serving primarily unsheltered individuals include:

Camillus House Day Center
Monday - Friday at 8:30 a.m.
Tuesday and Thursday at 12:30 p.m.
Miami Rescue Mission
Monday - Friday from 4 p.m. to 6 p.m.
The Missionaries of Charity of Mother Teresa
Every day, except Thursday from 10 a.m. to 11 a.m.

*Note: Feeding dates and times are subject to change.

Showers

Shower services are available at the following locations:
Camillus House - Monday - Friday beginning at 6:30 a.m.
Miami Rescue Mission - Monday, Wednesday and Friday from 2 p.m. to 5 p.m.

Mail Services

Persons who are experiencing unsheltered homelessness can send and receive mail at Camillus House Monday - Friday from 11 a.m. to noon.

Additional Shelters for Unaccompanied Youth/young adults

Unaccompanied youth and young adults who are facing housing instability and are between the ages of 13 and 24 can call the Helpline at 1-877-994-4357 and choose option 4 after selecting their preferred language.

Additionally, unaccompanied youth and young adults between the ages of 18 and 24 experiencing homelessness can visit any one of these access points:

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