Lean Six Sigma - Orange Belt Courses and Registration
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To obtain an Orange Belt, employees must be Yellow Belt-certified and attend 8 of the 15 courses from the Orange Belt and Blue Belt sections, including the class Building a Culture of Continuous Improvement, along with completing class assignments. Yellow Belts and Green Belts not interested in pursuing a higher belt level are welcome to enroll on a per-class basis.
Prerequisites: Yellow Belt or Green Belt certification
Purpose: To learn about tools for gaining a better understanding of customer needs and requirements; specifically to help identify and understand customer needs and requirements so that County government can better meet them.
Objectives:
To understand the five fundamental quality elements
To understand how to identify Customer Valid Requirements from S.I.P.O.C. outputs
To understand the application of a customer requirements matrix
Takeaways:
Customer requirements matrix
S.I.P.O.C. matrix
Prerequisites: Yellow Belt or Green Belt certification
Purpose: To learn some best practices for identifying outcome measures, using line graphs and developing appropriate targets.
Objectives:
Review the basics of line graphs
Learn the different types of line graphs
Learn the six generally accepted target setting methodologies
Learn how to do benchmarking
Takeaways:
Line graph template
Target-setting worksheet
Prerequisites: Yellow Belt or Green Belt certification
Purpose: To understand how to develop, improve and utilize customer surveys.
Objectives:
Learn the purpose and types of customer surveys
Learn how to conduct a survey
Learn how to create survey questions using the affinity process
Learn about sampling methods and how to apply to surveying
Takeaways:
Customer satisfaction survey form
Sample size calculator
Prerequisites: Yellow Belt or Green Belt Certification
Purpose: To understand how to effectively plan and implement data collection spreadsheets in order to properly analyze data and trigger improved performance.
Objectives:
To understand the purpose of a data collection spreadsheet
To understand the components of a well-designed spreadsheet
Learn how to create a good data collection spreadsheet
Takeaways:
Sample spreadsheet
Prerequisites: Yellow Belt or Green Belt Certification
Purpose: To learn how to develop a process flowchart, its uses and qualitative analysis techniques that lead to improved performance.
Objectives:
Learn the flowchart construction rules and how to properly construct a good process flowchart
Learn how to use differing scales (macro vs. micro) of flowcharts
Learn techniques to effectively analyze a process flowchart
Takeaways:
Sample flowcharts
Prerequisites: Yellow Belt or Green Belt certification
Purpose: To learn how to determine and verify root causes, and how to base countermeasures on verified root causes.
Objectives:
Understand the sources of all root causes
Understand the difference between symptoms, secondary causes and root causes
Learn how to solve work problems with Simple Root Cause (SRC) Analysis
Learn how to determine root causes through Single Case Bore Analysis Fishbone Diagrams
Learn how to verify potential root causes
Learn how to use verified root causes as a launching point for developing countermeasures
Learn how to construct a Scatter Diagram
Takeaways:
Simple Root Cause blank form
Scatter Diagram form
Prerequisites: Yellow Belt or Green Belt certification preferred
Purpose: To learn how to overcome barriers to creativity, how to enhance their creative/breakthrough thinking capability, and how to use creative/breakthrough thinking techniques to generate powerful, effective countermeasures.
Objectives:
To understand how to apply various creative thinking techniques for generating process improvements and other valuable ideas in the workplace
To be able to lead a creative thinking work session
Prerequisites: Yellow Belt or Green Belt certification preferred
Purpose: To teach the principles of process management, the seven-step process management process, how to identify key process performance indicators, and how to achieve sustainable performance improvement by implementing an effective process control system.
Objectives:
Understand process management principles
Understand the 7-steps to create a process control system
Understand the three components of a process management system
Understand how to develop, implement and monitor an effective process control system consistent with the County’s performance management system
Takeaways:
Handouts of each tool
Prerequisites: Yellow Belt or Green Belt certification
Purpose: To understand tools that can be used to increase process speed and minimize waste.
Objectives:
To understand the difference between Lean and Six Sigma
To learn how to read and construct a value stream map
To learn how to identify different kinds of process wastes
To learn additional tools to analyze and improve process efficiency
To understand the importance of involving front line employees in process improvement
Takeaways:
Value Stream Map template
Waste Analysis and Improvement Selection Matrix template
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